Every day, hundreds of pieces of luggage go missing on flights around the country and across the world. Some get put on the wrong planes, some get picked up by the wrong passengers, and some are never found.
For Stacy Hurt, missing luggage on her flight home from Nashville was not an option. The Pittsburg mom was diagnosed with stage 4 colon cancer on her 44th birthday. Inside of her suitcase was a number of chemotherapy medications and some must-haves for long days of treatment.
So when she landed and learned her luggage had not arrived with her after switching to an earlier flight, Stacy began to panic.
“I immediately panicked.”
With an appointment scheduled for the following morning, and a strict treatment schedule to follow, Stacy desperately needed to find that bag.
Overwhelmed, she picked up the phone and called Southwest Airlines at Pittsburg International Airport. On the other end was a young woman named Sarah Rowan.
Stacy explained her situation, and Sarah quickly picked up on the dire need for the contents of her luggage.
She got to work searching for Stacy’s bag and making arrangements for it to arrive in Pittsburg as soon as possible.
Not only did she go out of her way to hunt down the luggage, but when it arrived on the final flight in for the night, Sarah hand delivered it to Stacy’s doorstep at 3 a.m.
Inside was a hand-written note from Sarah, encouraging Stacy in her cancer journey.
Stacy says she and Sarah are now united for life, and it’s all because she took the time to simply care, when someone needed it most.