"He stepped aside and tried to make a few calls. Hugging his daughter and grabbing his head, you could tell he was heartbroken. This woman next to him at the front counter heard the whole thing."
"I couldn’t help the sobs. I got my boy and we moved to a secluded table and I held him as I explained what was happening... I held that 6-foot 4-inch, 175-pound boy. I rocked him as he asked if he would lose her...or both of them."