"He stepped aside and tried to make a few calls. Hugging his daughter and grabbing his head, you could tell he was heartbroken. This woman next to him at the front counter heard the whole thing."
"I turned to Michael and we were both sobbing, and for some reason, it occurred to me for a second that it seemed really quiet for Disney World. As we turned our heads to the massive line behind us, the entire mass was smiling and wiping tears."