"I felt the tug on my sleeve and looked down to find him standing motionless. His mouth was moving but I couldn’t make out his words. His quiet body in the noisy room caught me off guard. I bent down to find his voice."
"When I first saw Kiana she was with a TSA agent. I thought that maybe she was in trouble. When I asked if she was doing okay, she just broke up in tears."
"He walked into a mess. My son, Sailor, is three years old. He was born with two rare brain defects and he is blind. He is unable to communicate his needs, and today has been rough for him. He has been crying all morning."
"I've never had no one to do nothing for me. After my mother passed away and left me to take care of my two sisters, nobody never did nothing to help me. You hate to ask anybody 'cause sometimes they'll frown on you, and I'm a true veteran. I won't ask. I won't ask."
"The smell of stale cigarette smoke mixed with urine and body odor permeated from his dirty, wrinkled clothing. He’d been known to pass out at the hospital room bedside, after vomiting all over the floor."
"When did being mean to someone you’ve never met and who hasn’t personally offended you become the normal thing to do to pass time while you’re waiting in the doctor’s office or in line at the bank?"
"One little boy made his way up with one of the Centurylink staff and was upset that his dad wasn’t there yet and started making his way down the row of kids, holding back tears."
