With the bustling strangers, security checks, loudspeaker announcements and clash of countless conversations, an airport can be an overwhelming place for anybody—but for someone with autism, that sensory overload translates into a total nightmare.
Such was the case for Will K.
One American Airlines passenger, Shaina Murry, was passing through the Dallas airport when she noticed Will lying on the floor. Seeing as he appeared distressed and unwell, she called for help from the medical staff on duty. The frantic young man was scared he was going to miss his flight home to see him mom.
But instead of dismissing his concerns as petty, the staff went above and beyond to pay special attention to Will’s every need. Concerned that he would be too sick to fly, both the medical team and his mother (via phone) encouraged Will to get something in his belly before boarding.