"He stepped aside and tried to make a few calls. Hugging his daughter and grabbing his head, you could tell he was heartbroken. This woman next to him at the front counter heard the whole thing."
"You heard me tell her we had a long drive home and she needed to use the potty. You heard her tell me she was scared the toilet would flush while she was sitting on it."
"I was amazed that a child could be so aware, so astute and so insightful...I looked at her with tears behind my eyes. I keep looking at that piece of paper."
