"He stepped aside and tried to make a few calls. Hugging his daughter and grabbing his head, you could tell he was heartbroken. This woman next to him at the front counter heard the whole thing."
"He walked into a mess. My son, Sailor, is three years old. He was born with two rare brain defects and he is blind. He is unable to communicate his needs, and today has been rough for him. He has been crying all morning."
"I watched as they didn't flinch when he reached out to touch their faces and arms. They took his hand and tried so hard to communicate with him, to no avail."
