Dr. Hetzel says he was forced to drop out of school when he was in the third grade, and later received his GED in 1948. Since then he has dreamed about getting his diploma.

He asked her just one question every single morning. Two weeks later, he asked the same question, and her eyes welled up with tears...

Discover a variety of heartfelt and appropriate ways of how to respond to "I'm sorry for your loss." Whether you prefer to keep it simple, share a memory, or express gratitude, find the right words to navigate these conversations during times of grief.