"He stepped aside and tried to make a few calls. Hugging his daughter and grabbing his head, you could tell he was heartbroken. This woman next to him at the front counter heard the whole thing."
"I felt the tug on my sleeve and looked down to find him standing motionless. His mouth was moving but I couldn’t make out his words. His quiet body in the noisy room caught me off guard. I bent down to find his voice."