"He stepped aside and tried to make a few calls. Hugging his daughter and grabbing his head, you could tell he was heartbroken. This woman next to him at the front counter heard the whole thing."
"As humans, it is sometimes hard to show grace. We hold grudges. We stay angry. We point the finger and feel we have to lay the blame somewhere. It's human nature... but I did not raise my children to live with hate."
