"I could feel hot, salty tears coming down my face. I sat and cried silently... I was scrunching myself up against the wall as far as I could. All of a sudden, someone from behind us taps on the guy’s shoulder..."
"He walked into a mess. My son, Sailor, is three years old. He was born with two rare brain defects and he is blind. He is unable to communicate his needs, and today has been rough for him. He has been crying all morning."