"He stepped aside and tried to make a few calls. Hugging his daughter and grabbing his head, you could tell he was heartbroken. This woman next to him at the front counter heard the whole thing."
"It’s so deceiving on TV when all you see is one cloud of dust and a small hole from the plane. The reality you don’t realize at home is that it was desks, file cabinets, chairs, staircases, elevators, and people falling down on him... We so often forget that these were/are REAL PEOPLE, many who still feel the effects every day."
